🖨️ YGB Print Manager App – Troubleshooting Guide

1️⃣ Check Only ONE Version of the App Is Running

 

 

 

• Look in the Windows Taskbar Tray (bottom-right corner).

• Find the YGB Print Manager icon.

• If more than ONE icon is showing:

  • Right-click extra icons → select Exit

  • Leave ONLY ONE running.

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2️⃣ Ensure the SALES TAB Is Selected

 

 

• Open the Print Manager App.

• Click the SALES tab.

• The printer WILL NOT print unless Sales is selected.

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3️⃣ Keep the App OPEN (Not Minimized!)

 

 

• The Print Manager MUST stay open on the desktop.

• Do NOT minimize it to the taskbar.

• If it’s minimized, the printer may stop receiving print jobs.

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4️⃣ Update Chrome Settings for Local Network Access

📍 Open this page in Chrome:
chrome://flags/#block-insecure-private-network-requests

 

 

• Find:

  • Local Network Access Checks

  • Local Network Access Checks for WebSockets

• Set BOTH to: Disabled

• Restart Chrome after changing these settings.