Application Membership

When planning to set up a membership, there are a few important things we need to carefully think through, followed by specific steps to ensure it's implemented effectively.

The first and most important step is to clearly define what we want our membership to achieve. What is the core purpose or value it should offer?

Once we have a solid understanding of the goal and structure of the membership, we can then begin to explore how best to build and implement it in a way that aligns with that vision.

Now that we have a clearer idea of what we’re planning to set up, membership models typically fall into three main categories:

1.1 Discount-Based Membership

This is the simplest model.
Customers pay for a membership that entitles them to a discount on bookings or services. The key value here is ongoing savings.

Examples:

Membership offer x amount of discount

1.2 All-Inclusive Access

In this model, members pay a higher monthly or annual fee, but in return, they receive unlimited access to certain options or features at no additional cost. This works well when you want to offer convenience and predictability in pricing.

Examples:

• Membership adds them a whole new free option that members can use free of charge (you are able to combine some of the membership options together adding restrictions to these as well such as:
  • members can have longer opening hours, they can book longer or earlier)

1.3 Limited Free Usage + Add-ons

With this structure, members are given a set number of free bookings or sessions within a certain time frame (e.g., per week or per month).
After using their allowance, they can either:

• Receive a discounted rate for additional usage, or

• Pay the standard rate for anything beyond the limit.

Examples:

Member receive 8 hours free per month requires max calendar period venue restriction

Member receive 5 hours per week plus they can book earlier further in advance than non-members requires max calendar period venue restriction + min book ahead venue restriction

Free member option 6 times a month + 20% on normal additional booking options requires max calendar period venue restriction + discount perk

This model balances value and usage control, encouraging regular engagement while still generating revenue from high-usage members.

💡 Tip: Create a "Test Membership"

As a helpful tip, create a membership called “Test” with a free pricing option. The main purpose of this test membership is to allow you to experiment with different perks and settings. This way, you can check whether the membership setup behaves as expected—without needing to go through the full billing or live user flow. It’s a safe and effective way to validate your configuration before launching it to customers.

Now, let’s look at how to set up each membership type in bullet points, with links included for each step. This way, we can clearly see what needs to be set up and in what order. While it’s possible to complete the setup in a different sequence, following a consistent order will make the process easier to remember and help avoid confusion. It also allows us to refer back to the same structure when needed, making learning and troubleshooting much simpler.

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1.1 Discount-Based Membership — Setup Steps

📌 Following these steps in order helps ensure consistency and reduces confusion when reviewing or troubleshooting later. Where possible, links or references to each setup section should be provided in your platform for easy navigation.

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✅ Step-by-Step Setup Guide

• ➤ Create the Membership

  • Navigate to the Memberships section. ->Membership Guide

  • Click Add New, then enter the membership name and general details (e.g., description, duration).

• ➤ Configure Membership Perks

  • Go to the Perks tab.

  • Add a Discount Perk:

    • If the member gets a flat discount, add one discount entry.

    • If you plan to apply different discounts for different options, create multiple discount perks.

      • ⚠️ Make sure to use flags to control which discounts apply to which options.

      • If no flags are used, all discounts will apply together on the checkout page.

• ➤ Set Up Billing (If Applicable)

  • Go to the Billing tab and configure the pricing and billing cycle if members are being charged.

• ➤ Create a Member-Specific Player Option (Optional) ->Player Option Guide

  • Only needed if you want a different player option for members.

  • If you’re using the same player options as normal customers, you can skip this step.

• ➤ Configure Bay Option ->Bay Option Guide

  • You can use a standard bay option (no changes required).

  • The discount (if not flagged) will apply to all bay options automatically.

• ➤ Add Bay Option to Your Range

  • Go to Bay Groups.

  • Add the relevant bay option to the range you want the membership to apply to.

1.2 All-Inclusive Access Membership — Setup Steps

📌 This model gives members unlimited access to certain options at no extra charge. The setup ensures these options are free for members while maintaining pricing for non-members. Keeping the same structure as before will help streamline your process and minimize confusion.

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✅ Step-by-Step Setup Guide

• ➤ Create the Membership

  • Go to the Memberships section. ->Membership Guide

  • Click Add New, and enter the membership name and general information (e.g., “Unlimited Access Membership”, description, duration).

• ➤ Configure Membership Perks

  • Open the Perks tab.

  • Create a Standard Perk for the Free Access that we will add to the bay option

• ➤ Set Up Billing

  • In the Billing tab, set the price for the membership (typically higher than a discount membership).

  • Choose the billing frequency (e.g., monthly or yearly).

• ➤ Create a Member-Specific Player Option (Optional but Recommended) ->Player Option Guide

  • This helps to clearly distinguish between member and non-member sessions.

  • Set the price to £0 or “Free” for members.

• ➤ Configure Bay Option ->Bay Option Guide

  • Set up a bay option with a price of £0 or mark as included.

  • On the last tab in the Bay option "Additional settings", you will be able to add the in membership requirement the Standard perk that we set up in the membership

• ➤ Add Bay Option to Your Range

  • Go to Bay Groups.

  • Add the relevant free bay option to your selected range.

1.3 Limited Free Usage + Add-ons Membership — Setup Steps

📌 This model allows members a specific number of free bookings within a time frame (e.g., per week/month), with additional usage either discounted or charged at the standard rate. This structure balances recurring value with control over usage.

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✅ Step-by-Step Setup Guide

• ➤ Create the Membership

  • Go to the Memberships section. ->Membership Guide

  • Click Add New, then enter the membership name and general information 

• ➤ Configure Membership Perks

  • Open the Perks tab.

  • Add a Free Usage Perk:

    • This would most possible be a standard perk

    • If you planning to have some discount then you can create a separate discount perk

• ➤ Set Up Billing

  • In the Billing tab, define the membership fee and billing frequency.

• ➤ Create a Member-Specific Player Option (Recommended) ->Player Option Guide

  • This helps differentiate member usage from regular bookings.

  • The price should be set to £0 (or discounted) for the options covered in the free allowance.

  • Attach the Perk to indicate that it’s part of the limited-use membership plan.

• ➤ Configure Bay Option ->Bay Option Guide

  • If you want the free/discounted bookings to apply only to specific bay types, set those up accordingly.

  • Add the flag to ensure it’s correctly tracked against the membership limit.

• ➤Create a Venue Restriction ->Restriction guide 
  • In this case, you would most possibly use Max calendar period and you would set how much they can use it
  • Then apply the flag that you set up with the Restriction on the Bay option

• ➤ Add Bay Option to Your Range

  • Go to Bay Groups.

  • Add the configured free or discounted bay option to the relevant range.

  • Check that flags and player types match the rest of the membership setup.